NatWest: stranded customers vent their anger
NatWest customers talk of losing thousands of pounds as the bank promises that
no customers will be “permanently out of pocket” as the result of a huge
Natwest customers affected by the bank’s catastrophic computer problems said
today that they cannot buy food and other essentials, and called for
Social media was full of tales of housing transactions falling through, with
the loss of thousands of pounds.
Steve Allerton, from Reading, said he was supposed to get £950 of expenses
today. “Nothing. No food in house. Thanks NatWest.”
Adam Sims, on Twitter, asked for the bank, which has sent texts to affected
customers, to pay him the equivalent of the fees it charges its customers
for bounced cheques and unauthorised overdrafts.
“Sure Natwest charge £30 a day when you are overdrawn, maybe they should
pay us”, he said.
Meanwhile Zeshan, from London, said his landlord was asking for his rent. “What
am I meant to do, I feel like crying. Please help me by giving my money back”.
Other customers said that they would lose housing transactions because of the
chaos, with substantial amounts of money at stake. Lee Timson said that he
was about to lose the house he was buying and £1,000. “Been told
by Natwest nothing can be done to progress mortgage without the system”.
Tweeter G2 Studios said he lost his new home “plus thousands of pounds”
because of the NatWest issues. “How could this happen?” he asked.
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